Shipping

Our Office hours are Monday – Friday 9:00 to 5:00. Any orders placed over a weekend period will be processed on Monday. Closed on Bank Holidays.

Delivery to UK locations by FedEx and DPD Courier. Please email our sales department using the contact us form for delivery times and costs to offshore UK locations.

Delivery costs within the UK Mainland are £6.95 inc VAT per order and items are delivered on a standard next working day service Monday to Friday. Goods dispatched on a Friday for next day delivery will be delivered Monday.

If you require a next day timed delivery or Saturday delivery please the contact us form for a quotation. Deliveries to parts of Northern Scotland may take 2 to 3 days.

 

Returns

All returns are taken seriously, if you need to return your items for any of the below reasons. Please use the contact us form and we will be able to provide you with instructions on how to return your items.

Damaged Goods

We ensure that all products are packaged and delivered to the highest standards to minimise any damage during transit.

All goods should be unpacked and checked before they are signed for. By signing, you are confirming that the goods have been received and are in perfect working order/condition.

A signed for delivery deems Hughes Solutions exempt of any responsibility of the goods thereafter.

We appreciate that this is not practicable and in an effort to work with you, should you find within 5 days of delivery that there are any products that are damaged, we will arrange for a replacement product to be dispatched within 72 hours. We will also arrange for collection of the damaged item(s).

To arrange replacement/return of damaged goods, please use the contact us form.

Faulty Goods

Where there may appear to be a fault with one of our products, we would ask in all instances that you contact us at the soonest opportunity using the contact form where you will be given a returns reference number.

The Technical Team will log your details and try to ascertain via discussion with you, if the product is faulty or whether there is a problem with the installation / interoperability. If the problem cannot be resolved immediately you will be given a reference number to refer to in future telephone calls or correspondence.

Dependent upon the product and the warranty clause(s) in place from the supplier, a replacement item will be issued and collection of the faulty product arranged. When the item is to be returned the reference number must be clearly marked on the packaging.

Goods no longer required/incorrectly ordered

If goods are no longer required or have been ordered incorrectly by you then these will be accepted back by Hughes Solutions subject to the following:

  • The Goods to be returned are reported to Hughes Solutions within 30 days of the delivery date and a returns number has been allocated by our team.
  • The Goods have been unopened, the packaging is in good condition and is suitable for resale.
  • The goods are to be returned by yourselves at your expense.
  • A restocking fee of 15% (Minimum £60) will be invoiced to cover the cost incorporated in the administration of the return.

Please note should the goods be found not to be in a saleable condition upon their return to Hughes Solutions, we will be unable to issue the necessary credit and we will arrange return of the item(s) to you at your expense.

Incorrect product delivered

In the event that an incorrect product has been delivered please contact us using the contact form within 5 days of the delivery date. We will issue you with a returns number. Assuming that the error is Hughes Solutions’s and the goods are still of a saleable condition we will despatch the correct goods to you and arrange collection of the incorrect items.

Missing Items/Incorrect Quantities

Should you find upon receipt of your order that there are goods that have:

  • Not been included or
  • Insufficient quantity

Then you need to contact us using the contact form within 5 days of the delivery date, we will then arrange for your order to be fulfiled.

Cancellations

All orders can be cancelled and returned within 14 days for a full refund providing the following criteria are met.

  • Item is in original packaging
  • Original item is unopened
  • Proof of purchase

Exceptions

Please note that any cables ordered specially to length (cut cables) are non-returnable, unless proven to be faulty.